Business Update – May 2022

Bank Holiday Disruption

We are working hard to ensure all orders are fulfilled on time and dispatched to customers. However we will be experiencing some disruption between the dates of 30th of May and the 7th of June.

It is unlikely that we will be shipping goods during this period. A limited number of collections will be allowed, and some small items will also be able to be sent, but capacity will be severely reduced. With this in mind we are asking all customers to ensure that any orders required between those dates are confirmed and placed before midday on the 25th of May. Orders placed after this time won’t go out until the 8th of June.

Emails and phone calls may not be replied as quickly as normal during this week.

Please note that there is likely to be delays on transport due to increased travel over the bank holiday week, this could lead to late or failed deliveries.

 

Stock

Our team are working tirelessly to ensure that orders are confirmed and stock allocated as soon as possible. Some stock is selling very fast and in some cases may be sold out between customers receiving a quote and confirming the order.

Some products are still in short supply due to manufacturing & transport delays. Where stock is coming in it is being allocated on a first come basis, fulfilling the oldest orders first. One of the team will be in touch with you when stock is here and ready to be dispatched.

Due to the level of disruption across the industry we are unable to give lead times / due dates on many of our products.

 

Order holding & processing

All orders placed from the 23rd of May will need to be paid for within in 14 days of order confirmation. If orders are not paid for within this time the stock will be released and allocated to other customers. Once an order is paid for it must be taken within 14 days, either collected or dispatched on one of our carriers. If the order is not taken then a refund will be arranged and the order cancelled. This also affects orders already placed.

Our team will be in contact with you to discuss your orders before any cancellations are made. We are trying to be as flexible as possible, however high demand and limited warehouse space has forced us to make these temporary changes.

Customers willing to collect their goods must arrange a day (and preferably a time) to collect. Collection time slots are between 09:00 – 12:30 and 13:30 – 16:30 (15:00 on Fridays).

 

Online ordering

Our web shop is currently unavailable. Pricing can still be viewed online but all products have temporarily been set to unavailable so orders cannot be processed.

 

Staffing

We’re working as hard as possible to keep on top of everything, however please allow up to 24 hours for emails to be replied to. Email is still the best form of contacting us. If your enquiry is urgent please forward this or send it to info@wagner-renewables.com. One of the team will pick this up and respond as soon as possible.

We are in the process taking on extra members of staff so you’ll be hearing some new voices on the phones! Please be kind to our new team members, we are training them up as quickly as possible to be able to handle requests and ordering.

 

Installations services

We are working through a large amount of installation enquiries. Currently we are fully booked for this year and as such not able to take on any new installation enquiries until November or December time, there will be no new installation dates until 2023.

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