Wagner Renewables are still open.

The Government have confirmed that the sector can remain open, including jobs that involve working within peoples homes.

To help meet your requirements Wagner Renewables are staying open for business and continuing to ship goods to installers across the U.K. There are some changes to the way that we are working;

Quoting & Ordering

We are always at the end of the phone if you need us, however we do ask that if your enquiry is not urgent you drop an email over to your usual contact or info@wagner-renewables.com. Some of our team are working from home but we try to ensure that all emails are answered within 24 hours.
If your order does not require any design work why not check out our online store? You can sign up for a trade account to get your usual pricing, as well as ‘pay on account’ this will be managed the same way as you are used to. We also have a request a quote function allowing you to build and order to be checked by one of the sales team.

Distribution

Our warehouse team are still working hard to ensure that orders are fulfilled with daily next day shipping still available. Due to current guidelines on safe working we ask that you give us as much notice as possible to pack your order. Our cut off time for next day shipments is now 12pm due to the increased demand on the haulage and courier services we use. If your order comes through later than midday we will endeavour to get it shipped but we cannot guarantee this.

Deliveries

All deliveries are now ‘non-contact’ however there must be someone available to accept the delivery. Our couriers and hauliers will only attempt delivery once. Undelivered goods are automatically shipped back to us. Any failed deliveries will incur a re-delivery charge and redelivery will not always be the next working day. Please let us know the name and a contact number of the person accepting the delivery if it is different to who we may have on file.

Collection

Customers wanting to collect their order will need to follow current social distancing guidelines. Face coverings must be worn when in the warehouse and office areas. Hand sanitiser is available for use at both entrances to the office.

Installation services and customers

The Government has confirmed that we are able to continue working in residential homes and businesses. The team are up to date with the latest guidance and all our team members have face coverings to wear when inside a building. We are remaining vigilant and if we feel that it is necessary to postpone a job we will do so.

If you are due a visit from a member of staff from Wagner Renewables please let us know if you;

  • Are feeling unwell or are showing any symptoms of COVID-19
  • Have been in contact with someone else who has been unwell, or has since become unwell
  • Have recently been to one of the category 1 countries (as per the list on the Government website)
  • Are self-isolating
  • Have been contacted by the NHS Track & Trace service

We are more than happy to rearrange site visits and surveys or postpone jobs where necessary.

Further guidance and information

Government information on restrictions in places from the 5th of November 2020; https://www.gov.uk/guidance/new-national-restrictions-from-5-november

NHS information on COVID-19; https://www.nhs.uk/conditions/coronavirus-covid-19/

Previous update here; March 2020 Coronavirus information.

< Back to blog