We always aim to process you order as quickly as possible.

When will my order be sent out?

Our cut off time for next day orders is 12:00 (midday). Orders placed before this time will be shipped the same day for next day delivery, where stock is available. Our team will be in touch to confirm that we have received your order and to check the delivery date and details with you. If you would like to specify a delivery date then please email us with the date, and your online order number. Orders placed after 12:00hrs will be processed the next working day. If we do not have the items in stock one of our team will discuss the delivery options with you.

Orders placed for collection can still be processed after 12:00hrs, but our warehouse closes for collections at 16:00hrs. If you wish to collect on the same day as your order is placed please let us know and we can ensure that it is ready for you.

How quickly will I get my order once it has left you?

Orders placed before 12:00hrs are sent on a next day basis where available. For most of the U.K. mainland orders are delivered the next working day. For orders going to the Isle Of Wight, and Scottish Highlands and Islands, or the Ireland (both ROI, and Northern Ireland) the transit time can be 3 working days.

Please note that once your order has left us we have limited control over it. During inclement weather or periods of high demand shipments may be delayed.

Will I get shipment notifications?

We use a range of hauliers and couriers. If they offer an automated shipping notification service we will add your email address or number to your order so you can receive delivery notifications.

Which carriers do you use?

For palletised goods we use the Palletways Network. If your order contains batteries we use the HazChem network. Local deliveries are often served by KKM Logistics.

Parcels and oversized parcels are sent on DPD Local, and TNT. Occasionally we will use other couriers depending on your order.

How do you calculate your shipping costs?

Our shipping costs are very complex. Due to the range of products we sell, and the huge variety in sizes in weights we have to use several carriers. Our prices are based on size and weight calculations. This will automatically happen at the basket stage depending on your post code area. If you have any queries about shipping costs please don’t hesitate to get in touch.

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