Returns and Refund Policy of Wagner Renewables Ltd for application to business transactions with commercial enterprises as of January 2015.
The return of devices or Goods of any kind, i.e. a return for obtaining credit notes, for repairs, or being based on complaints, must be agreed beforehand by obtaining a return consignment number. If there is no return consignment number clearly marked on the package, the acceptance can be rejected, or the Goods be sent back at the expense of the Buyer. In case of an agreed return of Goods, the sender shall bear the costs for freight and packaging as well as the expenses incurred by the Seller for handling the return and for making the returned Goods marketable again. If Goods are returned by the Buyer for any reason other than an actual defect, the Buyer in any event has to bear all transport costs plus 10% handling fee. Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt. Items can be returned up to 14 days after purchase, providing they have not been installed. Any products or goods that have been installed will not be taken back unless there is a defect.
Goods sent back without cost for repair will be examined and, if applicable, repaired. By sending the Goods, the Buyer enters into the obligation to pay the repair costs. A cost estimate will be made on prior demand only. The returning of repaired or unrepaired Goods will be charged.
Any goods arriving damaged should be reported within 24 hours of delivery. The delivering company must be made aware of damages and the POD (proof of delivery) should reflect this.